Have a question about our essentials or need help with an order? We’re here to help you get back to basics. Drop us a line at sales@lilybasics.com and our team will get back to you as soon as possible.For a daily dose of style inspiration, new launches, and a look behind the scenes, come hang out with us on Instagram. We’d love to see how you style your Lily Basics
Please check our FAQ first, as most questions regarding shipping times and sizing are answered there.
​For Order Inquiries:
Please email us at sales@lilybasics.com and include:
- ​Your Order Number (e.g., #LB1234)
- ​The specific item you are inquiring about.
​Received a Damaged or Incorrect Item?
Because we are a “Made-to-Order” boutique, we take quality seriously. If there is a printing error or physical damage, please contact us within 14 days of receipt with:
- ​Photos of the damaged area.
- ​A photo of the shipping label attached to the package (this is required by our fulfillment center to process a replacement).
We are a United States and South Asia based online entity with manufacturing units and warehouses around the world. The Return address is provided via our email sales@lilybasics.com